PAYMENT
1. What payment methods are accepted?
- PayPal
2. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
3. Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
SHIPPING
1. Does Crecustom ship to my country?
Currently we are serving only in the USA!
2. How much does shipping cost?
You can enjoy free shipping on orders over US$79.99
If you need Standard shipping, you could choose it at checkout, which costs US$6.99
If you need express shipping, you could choose it at checkout, which costs US$9.99
PS. We have free shipping site-wide promotions during sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = Order Handling Time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Order Handling Time: 2-3 business days
Order Shipping Time:
Standard Shipping Time: 10-20 business days
Express Shipping Time: 6 -10 business days
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at hello@crucustom.com We’ll either resent a new one to you or give you a full refund.